 | Online Al-Anon Meetings at StepChat.com |
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Getting Started Get a Password How to Log On How Meetings Work Meeting Schedule About Al-Anon Introduction The 12 Steps The Traditions The 12 Concepts Is Al-Anon for You? F2F Meetings Technical Support Forget Password? Change Password FAQ Java Test Tool Service Files  |
Frequently Asked Questions
Here are the most frequently asked questions about registering and logging on to the chat rooms here at StepChat.com. If you don't find the answer to your question here, please use the Contact Us form to contact technical support.
Why Doesn't My Password Work?When you first register your nickname for the StepChat.com on the Registration Page, the computer-generated password that is emailed to you sometimes contain numerals that may appear to be letters. Ones can look like Ls and Zeros can look like Os.If your password will not work, try copy-pasting it into the field instead of typing it. If that works, you can then change your password to something easier to remember On this page NOTE: If you can't copy-paste into the password field on the log on screen, try copy-pasting the password into WordPad or another text editor where you should be able to tell the numerals from the letters in the password. Then type it into the logon field. If you are still having problems getting your password to work, use the Contact Us form to send the password you would like to use to technical support. I Forgot My PasswordIf you have forgotten your password, click on this link, type in your Nickname (Username) and your password will be emailed to you immediately.There is no delay between when you click on the request button and when the email is sent. If you do not receive the email immediately, check your Spam or Junk folders. If you do not receive your password reminder, use the Contact Us form to request a new password. Please include the password you would like to use. How Can I Change My Password?When you originally registered your nickname for the chat rooms, if you encountered problems and had to contact technical support in order to receive your password, your registration was automatically placed in a separate database, which can only be accessed by technical support (this is an unfortunate glitch in the Parachat database software).To change your password, use the Contact Us form to send the password you would like to use to technical support. I Don't See Where to Enter My PasswordWhen you click on one of the chat room links from the StepChat.com home page, the Java applet will begin to load and you will soon see a window where you type in your nickname and password.If you do not see the log-on window, you may need to upgrade your Java. You can find out for sure by running the Java Testing Tool. Or you can go directly to www.java.com and download the latest version. If you get a message saying that you do not have Java enabled on your computer, you may need to change the options in your browser.
Internet Explorer I Can't Copy-Paste Into the Chat RoomCopy-paste problems are directly related to the version of Java that you have installed. In order to copy-paste you must have the latest version of Java. You can download it from www.java.com.
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